星際都市酒店 (Starhotels Metropole)

An Unforgettable Stay with Exceptional Service at Starhotels Hello, I’m a traveler from Korea who recently stayed at Starhotels during a family 訂房網站 to Italy. Our 4-day stay in Rome was so wonderful that I felt compelled to write this heartfelt review as soon as I returned home. This 訂房網站 was our very first family vacation to Europe — with my mother and my son — and we spent the first three days in Rome at Starhotels. From the moment we arrived, everything exceeded our expectations: the excellent location, the spotless rooms, and most of all, the warm and thoughtful service from the staff made our stay incredibly comfortable. We were so satisfied that we decided to return to Starhotels for our final night in Italy. However, due to a mistake on my part, I accidentally booked the wrong date. After completing a long 11-day journey through southern Italy, we returned to Rome exhausted — only to realize the booking was incorrect when we arrived at the hotel. It was a stressful and overwhelming moment… until Mr. Tofael M., the manager, kindly stepped in to help us. Before even fully understanding the issue, Mr. Tofael looked us — especially my son — in the eyes and simply said, “Don’t worry.I’ll find a solution for you.” Those few words brought such relief and comfort. In a foreign country, such a mistake can feel paralyzing, but his calm and genuine reassurance made a huge difference. Even more touching was how Mr. Tofael and Ms. Paola S. at the front desk went out of their way to find a solution for us. Since the booking was made through an external site (not directly through the hotel), it was a complicated issue. Nevertheless, Mr. Tofael personally made multiple calls and followed up diligently until he was able to resolve the matter. Thanks to his efforts, we were able to spend our last night in Italy exactly where we wanted — back at Starhotels, feeling safe and cared for. As someone who has worked for years in global hotel chains in Korea and is still in the hospitality industry, I can honestly say that their professionalism and dedication truly stood out. They are a model of what true hoteliers should be — and they absolutely deserve recognition and praise. Without hesitation, I will choose this hotel again when I return to Rome. I also plan to recommend Starhotels, along with the outstanding service of Mr. Tofael and Ms. Paola, to as many people as possible through blogs, travel communities, and any platform I can. Thank you from the bottom of my heart.

服務非常好，還給我們升級成了套房。床和枕頭軟硬度很舒適，房間大，淋浴水大。在羅馬是性價比非常高的酒店，真心推薦。

エグゼクティブだったので、もっと広くて豪華かと思っていたので少しがっかりした。評価は標準を3とした。スペシャルなものが有れば5になる。雨が降っていたが、かさのサービスはなかった。部屋ではコーヒーのサービスはインスタントコーヒーになっていた。経費節減か？決して悪い評価ではない。金額的には適當と思った。ベルボーイのサービスはなかった。

場所、値段、食事は平均以上。 水は毎日欲しいです。

Very clean, good location, didnt leave drinking water for wellcome but you could buy from the minibar 2.5 euro per small bottle. We asked for Iron and ironing board and they are not providing to consumers. You can pay per item for ironing services and wait 1.5 hours to get it ironed.

部屋が寒くて溫度を上げようとしても21℃より上にあげられなくて寒かったです。

Отличное месторасположение. Хорошие завтраки. Нормальная цена за номера. Хороший выбор для короткой поездки в Рим

除了位置很好 其他都是一般般

前台服務態度還好，早餐不太豐富。3人房是由2人房加床而成，所以空間有點小，距離地鐵站很近，方便出行。

Location is perfect, hotel is a bit old but overall it is clean. A bit pricey.